Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 207-564-2784 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.


The first step in scheduling a repair is to find out if your appliance is still under the manufacturer's warranty. Typically, a manufacturer has a one year parts and labor warranty on a new appliance. One way to find out what the warranty was on your appliance, you can click one of the manufacturer links below. Be sure to have your date of purchase available when you call the manufacturer. Warranty companies are typically very strict on providing your date of purchase when you call or when the repair technician arrives for your repair.

Another way that you can find out what your appliance has for a warranty is to check your use and care manual. In most cases the warranty information can be found toward the back of the guide. In this case the guide will usually list any warranty information such as the one-year parts and labor warranty information as well as any extended warranty on specified parts and/or labor that your manufacturer would have provided on your specific appliance. In the case that your item is not still under the manufacturer's warranty we will still service your appliance if you are located within our service radius. We offer very competitive in-home service rates based on your area. You also have the option to bring the unit to us and save money. All of this will be discussed with you when you call in to schedule your appointment. There is no obligation to schedule a service call when you call in to find out pricing for your area. Unfortunately, we are unable to diagnose your appliance over the phone so the only way we can diagnose your appliance is in your home, or if you bring it in to us.


When you call in, or fill out the form below, to schedule your appliance service, please have your full Model and Serial number available. Your model and serial number may be located in a few possible areas. This information is crucial to correctly diagnosing your unit and ordering the right parts for your repair. We will also need some basic information such as your name, address, and phone number. To find your model and serial number please use the following guide:

Refrigerators: Inside the refrigerator or freezer compartment on the wall near the top shelf or on the back of the unit.
Washers: Located under the lid on the rim, usually toward the rear or on the right-hand side. It may also be on the back of the unit.
Dryers: Located on or inside the door, may also be on the back of the unit.
Ranges both Gas and Electric: Inside the drawer on the front, inside the door, or on the back of the unit.
Dishwashers: Inside of the door on the side, behind the kickplate, or on the back of unit.
Microwaves: Above the door, inside the door, or on the back of the unit.


We have access to tens of thousands of different OEM parts for many different makes and models. If you know the part you need we can order it for you. However, we do not recommend installing your own parts. Once a part is opened it cannot be returned, so please double check that you are ordering the right part for your unit. Any parts orders must be done in store and paid for in full prior to ordering. There are no refunds unless the part arrives damaged, and you elect to receive your refund at that time. We only offer OEM parts which tend to be more than typical off brand or universal parts.


You will need your complete model and serial number for the unit you are ordering the part for. You will also need the description of the part and/or the original valid part number. As mentioned, prior there are no returns or refunds on part orders unless the part arrives damaged. We cannot ship parts to your home address. All parts must be picked up in store.

Please keep in mind that in some cases parts are backordered, however most parts arrive typically between 7 to 10 days of the order date.

Repair Service

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*I understand that the rate given is the diagnostic rate based on my location and is non-refundable. Additional charges are not included in the diagnostic total such as additional labor needed for repair, cost of parts, and sealed system charges when applicable. I understand that the diagnostic charge is due upon technician arrival and must be paid prior to any diagnostics of my appliance and/or repair.